0117 305 1984

Delivery & Returns

Our delivery charges & terms relate to the U.K. OneStopCleaningShop.co.uk / Vacuums-R-Us.co.uk does not ship outside the UK

98% of orders placed before 3:30pm are delivered the next working day. On the rare occasion that an item is out of stock we still aim to deliver within 2-5 days. In cases of delayed delivery we keep in touch with our customers at all stages by actually phoning you! We believe that not all ecommerce business should be done electronically, sometimes its better to talk. If for any reason the delivery timeframe we can offer is not acceptable then you have the right to cancel at any time & receive a full refund.  Carriage charges, where applicable, will be clearly stated before your order is processed & before any payment is taken from your credit/debit card. The basic carriage rules of our site are:

  • You can collect any item of any value from our trade counter at : Unit 3 Bedminster Trade Park, Sheene Way, Bristol BS3 4TA with no carriage costs.
  • If your order is more than £50 including VAT carriage is FREE when your delivery address is anywhere in mainland England or Wales & most of Scotland. But if you live on any of the British Islands, or in the Scottish Highlands or Northern Ireland we will charge you £8.95.
  • If your order is less than £50 including VAT you will be charged £4.95 when your delivery address is anywhere in mainland England or Wales & most of Scotland. But if you live on any of the British Islands, or in the Scottish Highlands or Northern Ireland we will charge you £12.95.
  • If we deem that an item can go in the post e.g. vacuum bags we offer Royal Mail 1st class @ £2.49 or Royal Mail 2nd Class @ £1.66 this is regardless of the order value.
The following is when you can expect your delivery when you have selected next working day before 3:30pm:
Ordered         Est. Delivery 
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday (before 3:30pm)   Monday
Friday (after 3:30pm, inc weekends)   Tuesday

FAQ's

DELIVERY

Q. What carrier do we use?

A. We use UK Mail. After 40 years of sending parcels we have found what we believe to be the best carrier company. They have fantastic service levels.They currently deliver 99.8% of all of our parcels on time & undamaged.

Q. When will I receive my parcel? 

A. 98% of orders are delivered the next working day. If you live in mainland England or Wales & most of Scotland & you order before 3.30pm & we have the item in stock,  you will receive your order on the next working day. As we nearly always have the items in stock we can state that you have a 98% chance of receiving it the next day. For the 2% of orders that cannot be fulfilled immediately, we will be in touch via telephone to keep you fully informed as to when you will receive the item.

Q. How do I know what time I will receive my parcel?

A. Upon despatch UK Mail will email & text you saying that your item has been collected from us. Very early the following day UK Mail will text & email giving you an hour slot when you can expect to receive your parcel that day. If that time doesn't suit they will offer 2 other days or an option to nominate a particular neighbour to receive your parcel. You simply text back choosing the best option for you.

Q. Can I track my parcel?

A. Not only can you track your parcel but you can get a realtime countdown to when the driver is about to pull up at your door. 

Q. What happens if UK Mail try to deliver & I am not in?

A. UK Mail will leave a calling card. You can then request that they deliver another day. If there any problems at all call us & we will talk to UK Mail for you. 

Q. Do we deliver on a Saturday?

A. We do not offer that service as standard.  If this is required you may call us on 0117 305 1984 & we can provide a cost for doing so.

Q. Will we deliver to an address other than the card holders address?

A. Yes we will no problem at all. It is your parcel, you decide where you want it sent! 

Q. Will you or UK Mail give my mobile number or my email address to anyone else?

A. Absolutely not. We only use your details to communicate directly with you and these details are stored on a secure server & never passed to any other 3rd party (apart from UK Mail). 

Q. What happens if my delivery is damaged, missing or is incorrect in any way at all.

A. Firstly if you feel its appropriate you can refuse delivery & UK Mail will return the item to us. Most importantly call us. 0117 305 1980,  8am - 5pm, Monday to Friday. If you need to contact us out of hours call & leave a voicemail or email sales@onestopcleaningshop.co.uk  We will do all that we can to rectify the problem in the quickest time possible. We want happy customers who recommend us not unhappy ones.


RETURNS & CANCELLATIONS

We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help you out.


Q. How do I cancel an order?

A. If you choose to cancel an order that you have not yet received, please call 0117 305 1980 to inform one of our colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling. Once we have received your request, we will contact you to process your cancellation. You have the right to cancel your order at any time before the confirmed delivery date free of charge. You have the right to cancel your order within 7 working days of receiving your products without giving a reason providing the goods are unused and in a resaleable condition. You would, however, have to pay the cost of returning the goods to us with a courier of your choosing. We do not cover the cost of this charge on returned items. This cost will be funded by the customer.

If you have decided to cancel your order or wish to return your products to One Stop Cleaning Shop, we will refund your credit card within 3-5 days of the goods being returned to us providing the goods are in a re-sellable condition.

Q. Where can I return a product?

A. There are 2 ways to return a product:

In-Store: Whether you bought it in-store, online or over the phone, all of our products can be returned to our main store in Bristol.
Over the phone: You can also arrange a product refund, alternatively exchange or repair, by calling our team on 0117 305 1980.
If you purchase a product from our store, we recommend you to return the product back to the store. The refund can be done on the same day as it is requested to speed up the process.

Q. How do I return an unwanted product?

A. An unwanted product can be returned for a full refund within 7 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone. Separately to the 7 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be returned in ‘as new’ condition and in their original packaging.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

There are 2 ways to return a product bought online or over the phone:
In-Store: Whether you bought it in-store, online or over the phone, all of our products can be returned to our main store in Bristol.
Over the phone: You can also arrange a product refund, alternatively exchange or repair, by calling our team on 0117 305 1980.

Q. How do I return a faulty product?

A. Within 30 days of purchase or delivery, you may return a faulty product for an exchange or refund. You can return it to our store. Or you can arrange for a return by calling us on 0117 350 1980, or by emailing sales@onestopcleaningshop.co.uk.

Please note: Within product’s guarantee period (normally 12 months from purchase or delivery: We will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. Please call our team on 0117 305 1980 or emailing sales@onestopcleaningshop.co.uk to arrange collection. To speed up the process, please have your order number to hand before calling. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Q. How do I return a damaged or incorrect product?

If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you. Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

There are 2 ways to return a product bought online or over the phone:
In-Store: Whether you bought it in-store, online or over the phone, all of our products can be returned to our main store in Bristol.
Over the phone: You can also arrange product collection and refund, alternatively exchange or repair, by calling our team on 0117 305 1980.

Q. If I decide I want to return my item from my home/business instead of bringing it into your store?

This can be arranged, however, this will be with a courier of your choosing at a cost to you. We do not cover the cost of this charge on returned items. This cost will be funded by the customer. Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you. If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed. Refunds can take up to 3-5 working days to be credited to your payment card once we’ve received your returned item.

 

Under EU Regulations we are required to provide consumers with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the Online Dispute Resolution platform, which can be found at http://ec.europa.eu

The One Stop Cleaning Shop is a trading name of Avon Services, Unit 3, Bedminster Trade Park, Sheene Way, Bristol, BS3 4TA, registered in England No. 449 5916 VAT No. 137 8293 42

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tel: 0117 305 1984

Email: sales@onestopcleaningshop.co.uk
We try to get back to all enquiries within 24 hours with a personal response.

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