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Our Privacy Policy

As an established professional company, One Stop Cleaning Shop are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

Background

What information do we collect and how do we use it?

  • When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.
  • We also ask for your telephone number, which enables us to contact you if there is a problem with your order.
  • We personalise your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

How does One Stop Cleaning Shop protect customer information?

When you place orders or access your account information, we offer the use of a secure server using full 128-bit encryption. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about “cookies”?

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as fast-track shopping and storing items in your Shopping Basket between visits.

Will One Stop Cleaning Shop disclose the information it collects to outside parties?

One Stop Cleaning Shop does not sell, trade or rent your personal information to others. We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK’s Data Protection legislation.

Your consent

By using our Web site, you consent to the collection and use of this information by One Stop Cleaning Shop. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.