What information do we collect and how do we use it?
- When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.
- We also ask for your telephone number, which enables us to contact you if there is a problem with your order.
- We personalise your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
How does One Stop Cleaning Shop protect customer information?
When you place orders or access your account information, we offer the use of a secure server using full 128-bit encryption. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
What about “cookies”?
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as fast-track shopping and storing items in your Shopping Basket between visits.
Hotjar tracking and cookies
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Will One Stop Cleaning Shop disclose the information it collects to outside parties?
One Stop Cleaning Shop does not sell, trade or rent your personal information to others. We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK’s Data Protection legislation.
We use Facebook Pixel on our website. Facebook Pixel is a tracking code that allows us to track and monitor the success of advertisements we use on Facebook and to improve the effectiveness of those advertisements by recording information such as the device you used to access our website and the actions you took on our website using cookies. We may also use Facebook Pixel to create retargeting advertisements and custom audiences for our advertisements on Facebook and on our website.