When will I receive my order?

98% of orders are delivered the next working day. If you live in mainland England or Wales & most of Scotland & you order before 3.30pm & we have the item in stock, you will receive your order on the next working day. As we nearly always have the items in stock we can state that you have a 98% chance of receiving it the next day. For the 2% of orders that cannot be fulfilled immediately, we will be in touch via telephone to keep you fully informed as to when you will receive the item.

We have three main classes of delivery these are as follows;

• Next Day – These items will arrive the following working day (Mon – Fri) if you place your order before 3.30pm on a week day. If you do not see the ‘Free Next Day’ message and require your item the following working day please call us as we can often arrange this for you either free of charge or for a small fee.
• Standard Delivery
• Small Items – This covers things such as vacuum bags, hoses, and other smaller accessories. These are generally dispatched the same day but are sent by post on a 3–5 day service. If delivery is to be any longer than this we will phone you within 24 hours to advise of the delay.
• Built to order – Built to order items are generally delivered within 5 working days, however delivery times up to 3 weeks can be common on some items. If you require a delivery urgently for a built to order item please phone us before ordering to get an estimated delivery time.

The following is when you can expect your delivery when you have selected next working day before 3:30pm: