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Can I return an unwanted item?

Yes. An unwanted product can be returned for a full refund within 7 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone. Separately to the 7 day policy below, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be returned in ‘as new’ condition and in their original packaging.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

There are 2 ways to return a product bought online or over the phone:

  1. In-Store: Whether you bought it in-store, online or over the phone, all our products can be returned to our main store in Bristol.
  2. Over the phone: You can also arrange a product refund, alternatively exchange or repair, by calling our team on 0117 305 1980. If you purchase a product from our store, we recommend you to return the product back to the store.The refund can be done on the same day as it is requested to speed up the process.