How do I cancel an order?

If you choose to cancel an order that you have not yet received, please call 0117 305 1980 to inform one of our colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling. Once we have received your request, we will contact you to process your cancellation. You have the right to cancel your order at any time before the confirmed delivery date free of charge. You have the right to cancel your order within 7 working days of receiving your products without giving a reason providing the goods are unused and in a resalable condition. You would, however, have to pay the cost of returning the goods to us with a courier of your choosing. We do not cover the cost of this charge on returned items. This cost will be funded by the customer.

If you have decided to cancel your order or wish to return your products to One Stop Cleaning Shop, we will refund your credit card within 3-5 days of the goods being returned to us providing the goods are in a resealable condition.